Citizens Bank
Headquartered in ELIZABETHTON, TN. Analysis based on 1,616 SBA 7(a) loans approved between FY2020 and 2025-12-31, totaling $1.17B.
Risk ranking: Among 65 lenders with 500+ mature SBA 7(a) loans (FY2020–FY2023),
Citizens Bank ranks #47 by charge-off rate (2.53%).
Total 7(a) loans
1,616
Total approved
$1.17B
Average loan
$722K
States funded in
45
Charge-off rate
2.53%
FY2020–FY2023 cohort
Paid-in-full rate
31.48%
Average rate
8.30%
Average term
169 mo
Top 10 industries financed
| NAICS | Industry | Loans |
|---|---|---|
| 713940 | Fitness and Recreational Sports Centers | 183 |
| 722513 | Limited-Service Restaurants | 131 |
| 722515 | Snack and Nonalcoholic Beverage Bars | 113 |
| 722511 | Full-Service Restaurants | 75 |
| 621310 | Offices of Chiropractors | 56 |
| 447110 | Gasoline Stations with Convenience Stores | 43 |
| 624410 | Child Day Care Services | 33 |
| 561431 | Private Mail Centers | 30 |
| 811111 | General Automotive Repair | 30 |
| 812112 | Beauty Salons | 26 |
Top 10 states
| State | Loans |
|---|---|
| TX | 226 |
| FL | 179 |
| CA | 146 |
| GA | 135 |
| NC | 118 |
| VA | 59 |
| UT | 58 |
| TN | 50 |
| SC | 48 |
| CO | 46 |
Top franchise brands financed
877 franchise loans across 338 distinct brands.
| Franchise | Loans |
|---|---|
| Hotworx | 75 |
| The UPS Store (f/k/a Mail Box | 33 |
| Smoothie King | 23 |
| Cold Stone Creamery | 22 |
| Jersey Mike's | 20 |
| American Family Care/AFC Urgen | 19 |
| Tropical Smoothie Cafe | 18 |
| Kid to Kid | 17 |
| Uptown Cheapskate | 17 |
| Pirtek | 15 |
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Data source & methodology
All figures computed from the SBA Office of Capital Access FOIA dataset (7(a) loans, FY2020–present, as of 2025-12-31). Charge-off and paid-in-full rates are calculated on the FY2020–FY2023 cohort only, so loans have had time to mature. Charge-off rank covers lenders with ≥500 mature loans.